Frequently Asked Questions (FAQs)
About Ivory Orchid
What is Ivory Orchid?
Ivory Orchid is a fine jewelry house creating sculptural, made-to-order pieces. Each is designed without templates or trends and brought to life by skilled artisans in the United States using solid recycled precious metals, lab-grown diamonds, and genuine pearls.
Do you offer rings?
Not yet, we currently offer earrings exclusively. We are excited to expand into new categories, including rings, in the future. Join our email list to be the first to know when new pieces launch.
Materials and Craftsmanship
What materials do you use?
We work exclusively with solid 18k gold, solid sterling silver, lab-grown diamonds, and genuine pearls. We never use plating, fill, or vermeil.
Since you use solid gold, do prices fluctuate with the gold market?
Our prices reflect the cost of solid precious metals, lab-grown diamonds and pearls, skilled U.S. craftsmanship, and original design work. Prices may be updated as material costs change; the price shown when you place your order is the price you pay.
Ordering and Shipping
How long does it take to receive my order?
Please allow 3–4 weeks from order to delivery, including production and shipping. We’ll email tracking information when your piece ships.
Where do orders ship from?
All orders are packed and shipped by Ivory Orchid from Alexandria, Virginia, with complimentary insured shipping and signature confirmation.
Do I need to sign for my delivery?
Yes, signature confirmation is required on all packages for delivery or held for pickup.
Can I ship a gift directly to someone else?
For first-time orders and guest checkouts, we can only ship to the cardholder’s verified billing address as part of our fraud-prevention process. Returning customers who are signed in to their account and have a previously completed order may ship to a different address. If this is your first order, we recommend having it delivered to you so you can present it in person — every piece arrives in our branded white gift box with a matching ribbon. See our Shipping policy for full details.
Do you sell gift cards, and do they expire?
Yes, we sell gift cards and they do not expire. You can purchase one here.
Do you offer gift wrapping or special packaging presentation?
Our default packaging is a high quality branded white box with a matching ribbon suitable for gifting. We do not currently gift wrap.
Do you offer engraving or personalization?
We do not offer engraving or personalization at this time.
What sizing and fit guidance can you give for earrings?
Size is included in each product description. We use generously sized 7-8mm earring backs for all-day comfort.
Ways to Pay
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover and Diners Club, as well as Apple Pay, Google Pay, Shop Pay and Affirm. Sales tax is calculated at checkout and varies by location.
Can I pay over time with Affirm?
Yes. Choose Affirm at checkout to split your purchase into monthly payments. You’ll see your rate and payment schedule before you confirm, and checking your eligibility won’t affect your credit score. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.
Can I pay in installments with Shop Pay?
Yes. When you check out with Shop Pay, choose “Pay in monthly installments” to see the plans available to you. Shop Pay Installments are subject to an eligibility check and are provided by Affirm’s lending partners: affirm.com/lenders.
Returns and Exchanges
What is your return policy?
We offer free 30-day returns from the date of delivery, with a prepaid return label and no restocking fee. One earring from each pair may be tried on; the second is secured with a tamper-evident tag that must remain intact. See our Returns & Refunds Policy for full details.
Warranty and Repairs
Do you offer a warranty?
Yes. Every Ivory Orchid piece is backed by a one-year limited warranty against manufacturing defects. Visit our Warranty page for full coverage details and how to file a claim.
Do you offer repairs?
We are currently developing a dedicated repair program. Details will be added here soon.
Jewelry Care
How should I care for my jewelry?
To keep your solid gold, sterling silver, lab-grown diamond, and pearl pieces looking their best, please visit our Care Guide for detailed cleaning and storage instructions.
Certificate of Authenticity and Insurance
Do you provide a certificate of authenticity or insurance valuation for high-value pieces?
Yes, we include a certificate of authenticity with each piece. Your certificate of authenticity and purchase receipt document your piece’s details and price. Insurers’ requirements vary — some ask for an independent appraisal — so please confirm what documentation your insurer needs before scheduling coverage.
Contact
Do you offer private appointments, styling consultations, or a showroom visit?
We are currently an online-only boutique and do not offer appointments or consultations.
You may reach out to us at support@ivoryorchid.com if your questions have not been addressed.